Complaints and CCTS

If you have a complaint or a pending issue with 8COM, we would try our best to resolve it for you. We have 3 convenient methods for complaint resolution, listed below:

  1. 1. Request a call back from 8COM complaint handling team. Approximate time for the call back is 24-48 business hours. Our team will review your account and reach you with a potential solution for you.
  2. 2. Email your complaint at [email protected]. Approximate time for email response in 24-48 business hours. Our team will review your complaint, review your account and call you with a potential resolution.
  3. 3. Setup an appointment in our Mississauga office with a member of our complaint handling team. The appointments can be made between 10am to 6pm EST Monday to Friday. Call us at 416-745-9900 or email us at [email protected] to set up an appointment.

If you are not satisfied with our resolution for the complaint?

Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.